Privacy Policy

AZIL Racking & Shelving Ltd

Last updated: 7 May 2026

AZIL Racking & Shelving Ltd (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal data with care, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This policy explains what data we collect, how we use it, who we share it with, how long we keep it, and your rights.

Who We Are

AZIL Racking & Shelving Ltd is the Data Controller for the personal information collected through this website, through our LinkedIn advertising, and through our SMS/text message marketing program.

Registered office:

AZIL Racking & Shelving Ltd

19 Mullanary Road

Middletown

Co. Armagh

BT60 4HW

United Kingdom

Contact for data protection queries:

info@azil.co.uk

+44 (0)28 3753 7617

What Data We Collect

We may collect and process the following types of personal data about you:

Information you provide directly:

Name
Work email address
Phone number (including mobile number, where you have opted in to SMS marketing)
Company name and job title
Site postcode
Project requirements (e.g. floor area, intended use)
Any other information you choose to share with us in your enquiry

Information collected automatically:

IP address
Browser type and version
Pages visited and time spent on the site
Referring website
Cookie identifiers (see our Cookies section below)
Shopping cart activity, including items added and whether a cart has been abandoned (see SMS Marketing & Abandoned Cart Messages section below)

How We Collect Your Data

We collect personal data when you:

Submit an enquiry through our website contact form
Submit a LinkedIn Lead Gen Form in response to one of our advertisements
Email or call us directly
Interact with our website (via cookies and analytics)
Engage with us on social media
Opt in to receive SMS/text message marketing from us (e.g. by ticking a consent box at checkout, or texting a keyword to our designated number)

How We Use Your Data

We use your personal data to:

Respond to your enquiry and provide you with an indicative quote
Arrange site surveys and provide design proposals
Deliver and install mezzanine flooring or racking systems if you become a customer
Send you relevant follow-up communications about your enquiry
Send marketing and promotional text messages, including abandoned cart reminders, where you have opted in
Improve our website, services, and marketing
Comply with our legal and regulatory obligations

Lawful Basis for Processing

Under UK GDPR, we rely on the following lawful bases:

Consent: Where you have actively submitted a form, opted in to receive email communications, or opted in to receive SMS/text message marketing.
Legitimate interest: To respond to your enquiry, manage our customer relationships, and improve our services. We have assessed that this processing does not override your rights and freedoms.
Contract: Where processing is necessary to deliver a quote, design, or installation you have requested.
Legal obligation: Where we are required by law to retain certain records (e.g. for tax and accounting purposes).

LinkedIn Lead Gen Forms

When you submit an enquiry via one of our LinkedIn advertisements, LinkedIn provides us with the information you have chosen to share, which typically includes your name, work email, phone number, company, job title, and your answers to our qualifying questions (e.g. floor area required, intended use, postcode).

This information is transferred from LinkedIn to our internal systems for the sole purpose of responding to your enquiry. LinkedIn’s own processing of your data is governed by their privacy policy, available at https://www.linkedin.com/legal/privacy-policy.

SMS Marketing & Abandoned Cart Messages

Where you have given us your express consent, we may send you marketing and promotional text messages, including abandoned cart reminders, order updates, and information about our products and special offers.

How you opt in

You can opt in to receive SMS marketing from us by:

Entering your mobile number and ticking the SMS marketing consent box at checkout or on a sign-up form on our website
Texting a keyword to our designated number
Otherwise providing express written consent to receive marketing text messages

Abandoned cart reminders

Our website uses cookies and similar tracking technologies to help keep track of items you put into your shopping cart, including when you have abandoned your cart. Where you have provided your mobile number and consented to SMS marketing, this information is used to determine when to send you cart reminder messages by text message.

Message frequency and costs

Message frequency varies. Standard message and data rates from your mobile carrier may apply. We are not responsible for any charges your carrier may apply.

How to opt out

You can opt out of SMS marketing at any time by:

Replying STOP to any marketing text message you receive from us
Emailing info@azil.co.uk to request removal from our SMS list

You may receive a final confirmation message after opting out. After that, you will not receive further marketing texts from us unless you opt back in. Please note that opting out of marketing messages does not opt you out of transactional or service-related messages necessary for the administration of your account or order. For help, reply HELP to any text message from us.

Sharing of SMS opt-in data

Text messaging originator opt-in data and consent will not be shared with any third parties or affiliates for marketing or promotional purposes, and will not be sold under any circumstances. We use a trusted SMS service provider (Klaviyo) solely to facilitate the delivery of these messages on our behalf, and they are contractually bound to protect your information.

Who We Share Your Data With

We do not sell your personal data. We may share it with the following categories of recipients:

Our internal team members involved in responding to your enquiry and delivering services
Trusted third-party service providers who process data on our behalf, including our CRM system, email service provider, and SMS service provider (Klaviyo)
Installation partners and subcontractors, where necessary to deliver a project you have engaged us for
Professional advisors (e.g. accountants, solicitors) where required
Regulatory authorities and law enforcement, where required by law

All third parties we work with are required to protect your data and process it only for the purposes we specify.

The above sharing excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties for marketing purposes.

International Data Transfers

Some of our service providers (including LinkedIn and Klaviyo) may store or process data outside the UK or European Economic Area. Where this happens, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the UK Information Commissioner.

How Long We Keep Your Data

We retain your personal data only for as long as is necessary for the purposes for which it was collected:

Enquiry data (non-customers): 24 months from date of submission, after which it is deleted
Customer data: 7 years from the date of last contract or transaction, in line with HMRC record-keeping requirements
Marketing consent records (including SMS opt-in records): until you withdraw consent, plus a reasonable period thereafter to evidence the prior consent
Website analytics data: up to 26 months

Cookies

Our website uses cookies to improve your experience and to help us understand how visitors use the site.

We use the following types of cookies:

Essential cookies (required for the site to function)
Analytics cookies (e.g. Google Analytics, to understand site usage)
Marketing cookies (e.g. LinkedIn Insight Tag, to measure ad performance and serve relevant ads)
Shopping cart cookies (to track items added to your cart, including for the purpose of identifying abandoned carts and sending reminder messages where you have consented)

You can control cookies through your browser settings or via our cookie banner when you first visit the site. Disabling certain cookies may affect site functionality.

Location Information

We collect limited location information about you, primarily through the following methods:

IP address-based location: When you visit our website, our servers automatically log your IP address, which provides an approximate (imprecise) geographic location, typically at the city or region level.
Information you provide: When you provide a site postcode, billing address, or delivery address as part of an enquiry or order, we collect that location information directly from you.

We use this location information for the following purposes:

Security and fraud prevention
Quoting, surveying, and fulfilment (e.g. calculating delivery and installation logistics)
Understanding, in aggregate, how our website is used across different geographic areas so we can improve our services
Where you have consented, delivering advertising relevant to your region

We do not collect precise GPS-based location data through our website. You can limit the location information we collect by adjusting your browser settings, although doing so may affect certain features of our website.

Your Rights Under UK GDPR

You have the following rights regarding your personal data:

Right of access: to request a copy of the data we hold about you
Right to rectification: to ask us to correct inaccurate data
Right to erasure: to ask us to delete your data (“right to be forgotten”)
Right to restrict processing: to limit how we use your data
Right to object: to object to certain types of processing, including direct marketing (including SMS marketing)
Right to data portability: to receive your data in a structured, machine-readable format
Right to withdraw consent: where we rely on consent (including for SMS marketing), you may withdraw it at any time. For SMS marketing, you can also withdraw consent by replying STOP to any marketing text.

To exercise any of these rights, please contact us at info@azil.co.uk. We will respond within one calendar month.

How We Protect Your Data

We take the security of your personal data seriously. We use appropriate technical and organisational measures to protect against unauthorised access, accidental loss, or destruction, including:

Secure storage systems with access controls
Encrypted data transmission (SSL/TLS)
Regular security reviews
Staff training on data protection

Right to Complain

If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire SK9 5AF

Telephone: 0303 123 1113

Website: https://ico.org.uk

We would, however, appreciate the opportunity to address your concerns directly before you contact the ICO. Please email us at info@azil.co.uk in the first instance.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or in the law. Any changes will be posted on this page with an updated “Last updated” date. We encourage you to review this policy periodically.

Contact Us

If you have any questions about this privacy policy or how we handle your personal data, please contact us: